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Returns and refunds
Is the item you’re returning large or small?
Small items are audio products, cameras, computers, gaming products, small appliances and TVs (43" & under). Large items are major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs (over 43").
Why would you like to return your item?
We apologise for any inconvenience.
Within 30 days of purchase or delivery, you may return a faulty product for an exchange or refund: you can request to return a small item purchased online using the small items returns request form within a product’s guarantee period (normally 12 months from purchase or delivery): We will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault. Please e-mail contact@megastar-electronics.com to arrange collection. To speed up the process, please have your order number to hand before calling.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
*Exclusions apply where we cannot accept a return for hygiene reasons. If unsure, please check the Product Information dropdown on the product page.
These can take up to 14 days to process. If you’ve been waiting longer than 14 days, then please contact us by e-mailing contact@megastar.com
No. Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.
Yes we do refund the delivery charges in most instances. However, in some cases delivery charges may not be refunded, our contact centre will discuss this with you.
If you're returning a device that contains personal data such as photos or phone numbers, you should if possible back this data up to a different device or to a cloud backup service.
If returning an iPhone please deactivate “Find my iPhone”. If you don’t, we may be unable to accept your return.
If returning an Android Phone please deactivate Google Smart Lock. If you don’t, we may be unable to accept your return.
If you are exchanging or returning a mobile phone, please be sure you have removed your SIM card before returning the device.
